The ACL Fuelpass program allows you to get a permanent discount of 3.5 cents on the purchase of your fuel or AdBlue at all Shell stations in Luxembourg! To obtain this discount, you must request a specific Shell payment card. This request is free and without purchase obligation.
Frequently Asked Questions:
How much do I have to pay to use ACL Fuelpass? The card is free for any ACL member who has paid their annual membership fee.
How do I get a payment card? You just need to apply using the form available at this address. You will then receive a contract and a direct debit authorization to verify and sign, and then your card which will allow you to pay for your fuel purchases.
Why do I have to sign a direct debit authorization with the company "Maison Schroeder" and not with Shell or ACL? The only way to get the fuel discount is through a Shell payment card. Since Shell cards are traditionally a means of payment reserved for businesses, the authorized dealer "Maison Schroeder" is the only one authorized to provide Shell fuel cards for private use. This involves signing a contract and a direct debit authorization between you and the company Maison Schroeder.
How do I get the PIN code for my ACL Fuelpass card? An email is sent to you before receiving the ACL Fuelpass card. The email includes a link that will allow you to generate your PIN code. To complete this step, you must be in possession of your card.
When will I receive my card? The card will reach you within a maximum of ten working days after returning the signed documents.
Where can I find the nearest Shell station? SHELL has a network of 34 stations in Luxembourg. Discover the Shell network where you can refuel with your ACL Fuelpass card at this address: Shell Station Locator. You can also download the Shell App (service stations).
Can I also pay for items in the shop with the ACL Shell card? No, you can only pay for fuel and AdBlue transactions.
Does the ACL Fuelpass card also work abroad? No, the card only works in Luxembourg.
How does payment work? Payment will be made by direct debit.
What is the limit of my card? The card has a payment limit of €150/day, €300/week and €500/month.
Can I order multiple cards? You can only order one card per member.
I have questions about my card statement. Who should I contact? Contact Shell customer service at +352 27 33 86 59 or by email at [email protected].
What should I do with my expired Shell card? You just need to destroy it.
What should I do in case of loss or theft of my card? We recommend the following actions:
Immediately block your card by calling 661 618 168. If this number is not accessible (outside office hours), send an email to [email protected] or contact the Shell Customer Service Center at 311 141 730 (24/7 service for card blocking only).
The card must be blocked as soon as possible to avoid any fraudulent use.
What should I do if I entered an incorrect PIN code three times? The ACL Fuelpass card is blocked when an incorrect PIN code is entered three times. The card will be automatically unblocked after 24 hours.
What should I do if I forgot the PIN code of my ACL Fuelpass card? You can request your PIN code again by email at [email protected]. If you entered an incorrect PIN code three times, your card will remain blocked for 24 hours.
How can I contact Shell about my card? You can contact us by phone at +352 27 33 86 59 or by email at [email protected].